Where is Derek Speaking Next?
Past Speaking Engagements and Major Conferences
- AMA NJ Executive Breakfast Speaker Series: How to make ML & AI your marketing superpower 12/14/2018
- BWG Strategy: Advisory Board Member, Various Industry Roundtables
Past Speaking Engagements and Major Conferences
- CMO Digital Insight Summit, Pelican Hill CA. 12/04-12/06 2017
- NYMobileVentures: Location based mobile marketing 10/19/2017
- Salesforce Email Marketing Campfire: New York, 9/28/17
- MobileVentures Summit: New York, 9/12/18
- Marketo Nation Summit: San Franciso CA. April 23-26, 2017 Revvie Stackmaster Winner,
- Consero Customer Experience Forum: , CA. March 13-15, 2016 Panelist on Customer Experience and Faculty Member
- Marketo Nation Summit: San Franciso CA. April 23-26, 2016 Revvie Globetrotter Winner, Workshop presenter
- Consero Customer Experience Forum: Miami, FL. March 13-15, 2016 Panelist on Customer Experience and Faculty Member
- Target Marketing Magazine Webinar: Marketing Ops Made Simple. February 17, 2016
- PACE Conference: Atlanta, GA. April 20 -21 2015. National Board Member
- Consero Customer Experience Forum: Miami, FL. March 15-17 2015 Panelist on measuring financial impact of Customer Experience and Faculty Member
- Target Marketing Magazine Webinar: Using Context to Avoid Creepy. January 12, 2014
- 5th Global Contact Forum: March 12 - 13 Mexico City, Mexico. Multi-Channel Customer Engagement
- Loyalty USA: October 28 - 29th 2013 in Las Vegas: Using big data to drive retention
- PACE Washington Summit: October 22 and 23 2013 in Washington DC. TCPA Compliance
- Loyalty Brazil: September 30- Oct 1 2013, Sao Paulo Brazil - Simple is Beautiful
- TEDX Silicon Alley December 3, 2012: focus is on geolocation.
- Loyalty In Banking and Financial Services Conference Feb 5&6, 2013 in New York City: Derek is presenting on multi-channel loyalty and retention techniques
- PACE Annual Conference March 10 -13 in Phoenix AZ: National Board of Directors meeting and presentation mobile.
- Mobile Banking and Emerging Applications Summit, June 10-12 2012 in San Francisco CA.
- Net Finance 2012, May 21-22 2012 in Chandler Arizona. Presented on leveraging Mobile to deliver multi-channel customer engagement.
- Payment Source - Cards Forum, May 9-11 2012 in Orlando FL
- ATA/PACE Annual Conference, April 30-May 1 2012 at the Westin in Hollywood FL. Ill be presenting Channel of Choice: Optimizing Your Multi-Channel Strategy
- ATA New York Metro Chapter Annual Gala, December 8, 2011at the W in Hoboken NJ, http://www.ataconnect.org/public/chapters/nymetro/ Ill be speaking about how American Express has transformed the customer experience by leveraging Relationship Care to drive lasting value and customer loyalty.
- Loyalty World USA: Las Vegas October 17-20 2011 Presented on the pitfalls of a paradigm where Sales vs Service mindset prevails. Ill also be on a customer loyalty pane .
- American Teleservices Association, ATA, Summit: Washington DC October 9-12, 2011 Chairman of FCC and key players from FTC, Senate, Congress and White House speak with Industry leaders on regulation and what the future holds for contact service centers.
- Customer Insight Week: Chicago: Monday - Wed September 26-28, 2011 http://www.customerinsightweek.com/ Presented Customer Retention Workshop